Terms & Conditions

- About these terms of sale

    These Terms of Sale , together with the Sorentec Account Terms of Service, set out the terms and conditions that will apply when you place an order through Sorentec operated web shops. Please note that the terms and conditions that apply to ordering pre-order products differ on certain parts from the terms and conditions that apply to ordering other products. Such differences will be explained later in these Terms. If you are unable to understand, or have any questions about these Terms please contact Sorentec. You will be required to confirm that you have read and accept these Terms before you submit an order to Sorentec. Please note that these Terms are subject to change so review and save or print a copy of the current terms and conditions prior to each order that you submit.

- Order and acceptance

2.1 Each order submitted constitutes an offer to purchase products. Orders are subject to Sorentec’s acceptance and may be refused at Sorentec’s discretion, for example in cases where:

  1. orders cannot be processed due to an error in information you have provided;
  2. there is an error on the web shop relating to the products that you have ordered, for example an error relating to the price or description of the product as displayed on the web shop;
  3. the products that you have ordered are no longer available through the web shop.

2.2 After Sorentec receives your order, you will receive an email confirming receipt of your order. If you do not receive an email, contact Sorentec before you try to place another order for the same product.

2.3 You will receive an email when your order is being dispatched confirming that your order has been accepted.

2.4 If you have any questions, comments or concerns regarding Sorentec’s order acceptance policy, or if you consider that your order was rejected in error, please contact Sorentec.

- Customer initiated order cancellations and changes

You can make changes to or cancel your order at any time before your order has been processed. To make changes to your processed order, please contact Sorentec. If your order has already been dispatched, (i) for the pre-order products you will be able to request a refund of the product as separately informed by Sorentec, and (ii) for other products you will only be able to request a refund of the product: please see Return Policy.

- Product availability

Sorentec will have the right, at any time, to make changes to information about products displayed on the web shops, for example information about prices, description or the availability of products and Sorentec may do so without first giving you notice of the changes. Sorentec will not, however, make any changes to the price, availability or description of any product after an order has been accepted.

- Returns / Refunds

8.1 Refunds or exchanges in case of a faulty product

If you wish to exchange or return for a refund a pre-order product which is faulty or otherwise damaged when you receive it, which does not correspond to the description on the web shop, or which develops a fault after you receive it, you can do so in accordance with and pursuant to applicable law and as separately informed by Sorentec.

If you wish to exchange or return for a refund a product that is sold and delivered to you by Sorentec which is faulty or otherwise damaged when you receive it, which does not correspond to the description on the web shop, or which develops a fault after you receive it, you can do so in accordance with and pursuant to applicable law and Return Policy.

This provision does not set-aside your mandatory legal rights in this respect.

8.2 Refunds for non-faulty merchandise

You can exercise the right to cancel an order for pre-order product in accordance with and pursuant to applicable law and as separately informed by Sorentec.

You can exercise the right to cancel an order for product sold and delivered to you by Sorentec within fourteen (14) days from the date that the product is received in accordance and pursuant to the terms of Return Policy.

- Contact sorentec

If you have any questions about these Terms, please contact sorentec by submitting a request for Sorentec Service and Support.

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